Close

Cart

Total $0.00

Checkout

Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE’s staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry’s leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering. 

Although the Buttermilk property had modernized and expanded its offering many times since erection of the main inn building in 1764 (recent additions include a world-class spa, a renowned farm-to-table restaurant, more accommodations, and a popular event space), improvements to the Inn’s technology infrastructure had not kept pace. Prior to implementing ALICE, the Inn’s staff relied primarily on walkie-talkies to relay tasks and updates to one another. Not only were there often not enough walkie-talkies to go around, but the property’s vast size and topography (a mix of elevations and trees) made communication by walkie-talkie unreliable. Other ways of communicating guest requests and keeping records, like verbal communication (which was easily forgotten) and paper logs (which could be lost or not consistently updated) were similarly fallible. An ailing Property Management System made matters even worse. 

Now, with all staff departments using ALICE, communication and task management at the Inn has improved substantially, says CJ Hartwell-Kelly, Buttermilk’s General Manager. These improvements are evident in the level of service the Inn can now provide its guests, she adds. ALICE is ideal for her property, she tells us, because despite only having 18 guest rooms, the Inn has a large staff (upwards of 100 during peak season) and a substantial number of facilities under management that were previously difficult to align without such a robust communications toolset. (These facilities, befitting of this rural idyll, include an organic kitchen garden and orchard, aviary, apiary, working farm, and livestock barns for the Inn’s animal rescue activities.)

ALICE has additional benefits for Buttermilk beyond aligning staff on property. The Inn happens to own its own laundromat off-site, and Hartwell-Kelly is pleased that she can now coordinate laundry pickups and dropoffs at both locations through ALICE, thereby streamlining necessary oversight. The GM and her staff also appreciate ALICE for its ability to carve out paper waste and unnecessary printing, which aligns with Buttermilk Falls’ commitment to sustainable practices. “ALICE has helped us in all the ways I expected it would and more,” says the GM.

About ALICE

Manage staff work and guest communication across departments with the ALICE operations platform. By joining all of the departments of your hotel with a single platform, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and text messaging tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $39M to date.

Contact: Lola Feiger

lola.feiger@alice-app.com / 6178177251

Related News

Essential Capabilities for Future-Facing Hotels

ALICE Named a “2018 Best Place to Work in Hotel Tech”

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

10 Effective Social Media Marketing Tips for Hoteliers

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

How Hotels Can Increase Revenue Without Putting More Heads in Beds

Top 10 Must-Have Hotel Technologies in 2018

Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value

5 Ways Platforms Can Transform Your Hotel Operations

How a Small Guest Services Team Delivers Five-Star Service

Hotel Trends in Technology for 2018

Implementations Director Rafael Lozada Joins ALICE to Help Lead Next Stage of Company Growth

New Guide Details How Hotels Can Use the Latest Technology to Revitalize Operations, Profits, and Service

How A Single Hotel Technology Provides This Luxury Wine Country Resort With a "Window Into Every Spectrum of the Guest Experience"

Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade

Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%

What a Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging

Hotel Operations Platform ALICE Wins the TECHPitch For Most Innovative Hotel Technology at HX 2017

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

All News »

Please login or register to post a comment.